Did You Know?

91% percent of the world’s
plastic is not recycled.
91% percent of the
world’splastic is
not recycled.

Food packaging waste comprises approximately 1/3 of all Canadian household waste, and only 20% is recovered for reuse and recycling.

*Geyer, Roland. (2017, July 19). Science.org

1,211,059
CONTAINERS
DIVERTED
CONTAINERS DIVERTED

CLEAN

Containers should be pre-washed, free of leftover food and donated with their correct lid intact.

RETURN

Return containers to the store 12 to 2pm, Monday to Sunday, or leave at your door on your next scheduled home delivery so our partners can pick them up!

FEEL GOOD

Each donation received means 1 less container in the landfill! Your participation helps us continue to reduce waste and promote a more circular economy.

PLEASE ENSURE THE CONTAINER:

  1. IS PRE-WASHED & FREE OF All FOOD RESIDUE
  2. HAS A MATCHING LID
  3. HAS A WIDE-MOUTH (NO BOTTLES, SPOUTS, OR PUMPS)
  4. IF PLASTIC, IS DISHWASHER SAFE & EASILY SEALABLE
  5. HAS NO CRACKS & IS RUST-FREE

YES, PLEASE!

SORRY, WE CAN'T ACCEPT THESE!

Are you still accepting used containers?

Yes! Please continue to drop by between 12pm - 2pm daily and donate your used (washed and clean!) containers and support our zero waste initiative.

We know that containers come in many different sizes and shapes so we’ve put together a guideline for what is currently received:

  • • Containers should be pre-washed and free of leftover food.
  • • Only wide-mouth containers will be accepted - no bottles, pumps, or spouts.
  • • We only accept heavy-duty plastics (sorry, no compostables) that can withstand our commercial sanitizer - think yogurt pails, hummus containers, dips, etc.
  • • Please ensure that each donated container has a lid!

We are currently accepting freezer packs for Home Delivery but please note we are unable to accept egg cartons, long neck containers and cardboard boxes from Home Delivery as they cannot be properly sanitized.

We’ve had so much support with the re-introduction of our donated container program and would like to thank you all for your donations thus far. We appreciate your participation and guideline considerations so we can continue to reduce waste and keep everyone safe!

How do I return containers and deposit jars?

You can return containers at the store anytime between 12pm - 2pm Monday to Sunday, or leave them outside your door on your next scheduled home delivery so our partners can pick them up! Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

For deposit jars returned during delivery, email us at delivery@nadagrocery.com or put it in your order notes and let us know what kind of jars and how many you’re returning. Please allow 48 hours for these return refunds to be processed.

If you have any other questions that weren’t answered here please feel free to reach out to us at justclick@nadagrocery.com!

How will deposit charges and returns work with online payments?

Our deposit system for bottles and jars will continue to function as normal. You can continue to bring in your deposit jars for a complete full cash refund or if you are shopping in store, have the amount deducted from your next purchase.

Deposit fees are always completely refundable and deposits may be returned between our opening hours of 12pm – 2pm. We recommend returning deposits when picking up your next order.

How is Nada maintaining best practices for sanitation during Covid-19?

All Nada team members continue to wear our masks, but you can be sure to know that we are smiling underneath! In return, we ask that all customers shopping in-store or picking up orders wear their mask too. We offer Nada Express Pick-up and carbon neutral home delivery for online orders and have implemented additional and extensive cleaning procedures to ensure our space is as clean as possible before serving you.

We ask that all customers use hand sanitizer upon entering and we’ve implemented a occupancy limit for in-store shopping

How do I return containers and deposit jars through delivery?

You can leave them outside your door on your next scheduled home delivery so our delivery drivers can pick them up!

For deposit jars returned during delivery, email us at delivery@nadagrocery.com or put it in your order notes and let us know what kind of jars and how many you’re returning. Please allow 48 hours for these return refunds to be processed.

Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

More FAQs