How It Works

It’s time to get curious about where your food comes from. Start shopping to champion a community food system that connects people to JUST FOOD.

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In Store Shopping
In Store Pickup
Delivery
1. Prepare

Bring clean containers from home! Pack a few extra bags or jars in case you see something you love and don’t forget your face mask!

2. TAP & WEIGH

Use our digital smart scales to weigh & label your containers with our quick & easy system.

3. RE(FILL)

We’ve got a big selection of local, organic, and responsibly sourced goodies for you to stock those containers with!

4. WEIGH

We’ll automatically deduct the weight of your containers so you’re not paying for those precious grams.

5. FEEL GOOD

Bravo! You’ve just bought only what you need while supporting your local food system and diverting a lot of waste along the way.

1. Order

Fill up your online shopping cart!

Our community-sourced products are local, sustainable, and package-free.

2. SELECT STORE PICK-UP DATE

We are open Monday-Sunday, 12pm - 7pm.

If you placed an order online, you will receive an email confirmation telling you when your order is ready!

3. PICK-UP

Bring clean containers from home! Pack a few extra bags or jars in case you see something you love and don’t forget your face mask!

4. RETURN

You can return your 100% refundable deposit jars and undamaged freezer packs to Nada!

Bring them by the store on your next visit and our team will process your deposit refunds!

5. ENJOY

Savour your healthy food and feel good knowing you’ve reduced your carbon footprint.

After a date with our sanitizer, your packaging will be happy knowing it gets to be used again and again!

1. Order

Fill up your online shopping cart!

Our community-sourced products are local, sustainable, and package-free.

2. SELECT DELIVERY DATE

We deliver Thursdays 6-9 pm & Sundays 12-3 pm.

(Place order by 4 pm the day before delivery.)

3. RECEIVE

For pick-up: Swing by our East Van location on your chosen date.

For delivery: Our triker will arrive with your order during the delivery window.

Delivery orders are packed with upcycled boxes and freezer packs.

4. RETURN

You can return your 100% refundable deposit jars and undamaged freezer packs to Nada!

Bring them to the store or simply give them back to your delivery triker when your next order arrives.

5. ENJOY

Savour your healthy food and feel good knowing you’ve reduced your carbon footprint.

After a date with our sanitizer, your packaging will be happy knowing it gets to be used again and again!

What are your hours?

Our current hours are Monday to Sunday 12pm - 7pm for in-store shopping and Nada Express Pick-up.

If you placed an order online for Nada Express Pick-up, you will receive an email confirmation telling you “Your Order is Ready”. Please wait until you receive an email confirmation before coming to pick it up at the store between 12pm - 7pm. Call us at 778-806-3783 to reach us in-store.

How does your in-store tare system work?

To use our in-store tare system for your containers you can follow the steps below:

  • 1. Press “tare” on the scale (the bottom right button)
  • 2. Place container/ bag on scale
  • 3. Write weight of container/ bag directly on the container itself or on piece of tape
  • 4. Repeat steps 1-2 for container/ bag you brought
  • 5. Fill with food!

For assistance don’t hesitate to reach out to our customer service team!

Are you still accepting used containers?

Yes! Please continue to drop by and donate your used (washed and clean!) containers and support our zero waste initiative.

We know that containers come in many different sizes and shapes so we’ve put together a guideline for what is currently received:

  • • Containers should be pre-washed and free of leftover food.
  • • Only wide-mouth containers will be accepted - no bottles, pumps, or spouts.
  • • We only accept heavy-duty plastics (sorry, no compostables) that can withstand our commercial sanitizer - think yogurt pails, hummus containers, dips, etc.
  • • Please ensure that each donated container has a lid!

We are currently accepting freezer packs for Home Delivery but please note we are unable to accept egg cartons, long neck containers and cardboard boxes from Home Delivery as they cannot be properly sanitized.

We’ve had so much support with the re-introduction of our donated container program and would like to thank you all for your donations thus far. We appreciate your participation and guideline considerations so we can continue to reduce waste and keep everyone safe!

How is Nada maintaining best practices for sanitation during Covid-19?

All Nada team members continue to wear our masks, but you can be sure to know that we are smiling underneath! In return, we ask that all customers shopping in-store or picking up orders wear their mask too. We offer Nada Express Pick-up and carbon neutral home delivery for online orders and have implemented additional and extensive cleaning procedures to ensure our space is as clean as possible before serving you.

We ask that all customers use hand sanitizer upon entering and we’ve implemented a occupancy limit for in-store shopping

Is the cafe still selling pre-made meals?

For the time being, we’ve suspended most of our cafe offerings, such as pre-made meals. With that being said, you can still purchase select cafe items for take-out, such as our baked goods, and raw treats, as well as purchase or order Nada’s Own house-made products online or in-store. Additionally, drop by to grab our soup-in-a-jar or brownie-in-a-jar to enjoy some Nada at home!

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