How has Nada changed since Covid-19?

Nada continues to serve our community, one upcycled container at a time! As part of our protection measures against COVID-19, we’re currently not offering in-store self-serve shopping at this time. This means that you’re not able to use our in store self-serve bins.

We currently offer both contactless pick-up and home delivery options.

This decision was made to mitigate the amount of foot traffic in store. In place of this, we’ve implemented sanitary measures for our staff to fulfill your grocery list once you place an order online or over the phone. We hope to accommodate people in our space again soon.

Can I come into the store just to pick up a couple items?

While we are unable to welcome you into the bulk section of our store to fill your own containers, rest assured we are doing the best we can to offer you the Nada experience you know and love — now through our online ordering and delivery platform.

Our store continues to be open for pick up of online orders and “Express Grab” purchases of less than 5 items from 12pm - 7pm. We recommend phoning in to place your Express Grab orders ahead of time so it can be prepared by our staff and ready by the time you arrive. We can’t wait to say a socially distanced hello!

What are your hours?

Our current hours are Thursday to Tuesday, 12pm - 7pm. During opening hours we are able to take Express Grab orders (5 items or less) over the phone or in-person. Any items listed on our website are available for Express Grab. For us to serve you best, we highly recommend calling ahead for an Express Grab order so it can be ready for you by the time you arrive and we can limit our number of foot traffic in store!

If you placed an order online, you will receive an email confirmation telling you “Your Order is Ready”. Please wait until you receive an email confirmation before coming to pick it up in store between 12pm - 7pm. Call us at 778-806-3783 to reach us in-store.

How can I shop with Nada if I can’t come in to fill my containers?

You can now order online! From the comfort of your home, browse our website for all the products you know and love, order online and choose to come pick it up the next day between 12pm - 7pm or get it delivered to your home.

You can also come in the store for an Express Grab (less than 5 items) order. Just be sure to call in before hand if you’re planning to pick up bulk food items, so our staff has time to get these items ready for you before your arrival!

We are also still accepting donated and upcycled containers and ice packs for home delivery, so you can feel good knowing we are all doing our part to fight every day waste.

While you aren’t able to self-serve with your own containers at this time for the safety of our staff and our customers, you can still opt for donated, sanitized, and upcycled containers when making a purchase online or in-store with us.

How will deposit charges and returns work now that you’ve switched to online payments?

Our deposit system for bottles and jars will continue to function as normal. You can continue to bring in your deposit jars for a complete full cash refund or have the amount deducted from your next purchase.

Deposit fees are always completely refundable and deposits may be returned between our opening hours of 12pm – 7pm. We recommend returning deposits when picking up your next order!

How do I return containers and deposit jars?

You can return containers at the store anytime 12pm - 7pm Thursday to Tuesday, or leave them outside your door on your next scheduled delivery so our partners can pick them up! Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

For deposit jars, email us at justclick@nadagrocery.com or put it in your order notes and let us know what kind of jars and how many you’re returning. Please allow 48 hours for these return refunds to be processed.

If you have any other questions that weren’t answered here please feel free to reach out to us at justclick@nadagrocery.com!

Are you still accepting used containers?

Yes! Please continue to drop by and donate your used (washed and clean!) containers and support our zero waste initiative.

We know that containers come in many different sizes and shapes so we’ve put together a guideline for what is currently received:

  • Containers should be pre-washed and free of leftover food.
  • Only wide-mouth containers will be accepted - no bottles, pumps, or spouts.
  • We only accept heavy-duty plastics (sorry, no compostables) that can withstand our commercial sanitizer - think yogurt pails, hummus containers, dips, etc.
  • Please ensure that each donated container has a lid!

We are currently accepting freezer packs for Home Delivery but please note we are unable to accept egg cartons, long neck containers and cardboard boxes from Home Delivery as they cannot be properly sanitized.

We’ve had so much support with the re-introduction of our donated container program and would like to thank you all for your donations thus far. We appreciate your participation and guideline considerations so we can continue to reduce waste and keep everyone safe!

How do I change an online order that I already submitted?

If you need to add another item to an order that has already been submitted, you must place a completely new order. Alternatively, you can call our store and a member of our staff can help you add to or cancel your order.

We are currently in the process of creating a more streamlined re-ordering system. We really appreciate your patience with us during this process. Sign up for our newsletter to stay updated on new updates to our e-commerce system!

How is Nada maintaining best practices for sanitation during Covid-19?

All Nada team members continue to don our masks, but you can be sure to know that we are smiling underneath! In return, we now ask that all customers picking up orders wear their mask too. We offer contactless pick-up and delivery and have implemented additional and extensive cleaning procedures to ensure our space is as clean as possible before serving you.

Is the cafe still selling pre-made meals?

For the time being, we’ve suspended most of our cafe offerings, such as pre-made meals. With that being said, you can still purchase select cafe items for take-out, such as our baked goods, and raw treats, as well as purchase or order Nada’s Own house-made products online or in-store. Additionally, drop by to grab our soup-in-a-jar or brownie-in-a-jar to enjoy some Nada at home!

Can you clarify why I am receiving multiple emails for my online order now you’ve switched to online payments?

If you’ve suddenly received more emails than usual… It is because we have updated our Order Fulfillment process and want to be as transparent as possible. When you place an online order you will receive the following:

  • Order Confirmation - Confirming your order has been received by our fulfillment team
  • Order Changes Update - If you have requested any changes after your order has been placed or an item you’ve ordered is currently out of stock you will be notified of these changes.
  • Order Fulfillment - When your order has been fulfilled you will receive an email indicating it is ready to pick up at our store location at 675 E Broadway between 12PM - 7PM.
  • Order Increase - If you have requested additional items to be added to your order you will receive an email asking for confirmation of the additional items and funds associated.
  • Gift Card - If you purchase a gift card online you will receive an email with your gift card code that can then be applied onto an online order.
How does Nada’s home delivery system work?

Place an order through our website like usual, then select the local delivery option. Choose a delivery day that works for you.

We currently offer deliveries on both Thursdays and Sundays. Cutoff time is 3 PM the day before.

We pack your orders in upcycled boxes and packaging, and use donated ice packs to keep your items cool and fresh.

Our partner, Shift Delivery, plans the delivery route, picks up your order from us, and delivers to you on electronic bikes. It’s carbon neutral! Learn more about Shift here.

What is the Current Delivery Range? You don’t deliver to my area, when/will you be expanding?

We currently deliver to Downtown, False Creek, Fraserhood, Kitsilano, Mount Pleasant, Olympic Village, South Granville, and the West End neighbourhoods. We are working on expanding to more communities soon!

How much does delivery cost?

We offer FREE delivery on all online orders over $50.00! Orders under $50.00 cost $10.00.

When will my delivery arrive? What if I’m not home at that time?

Our current delivery windows are Thursdays 6-9pm and Sundays 1-4pm. Be sure to put your order in by 3pm the day before your intended delivery date to be included.

Please leave delivery instructions in the checkout notes. For example, buzzer numbers or updated phone numbers necessary for delivery success.

The protocol for Shift is to drop off the order even if you’re not home. If you foresee not being home during the delivery window, please let us know as soon as you can.

How do I return containers and deposit jars through delivery?

You can return containers at the store between 12-7 PM Thursdays through Tuesdays, or leave them outside your door on your next scheduled delivery so Shift can pick them up!

Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

Jobs/internships/volunteering?

We’re always on the lookout for new team members to join our team. Visit our hiring page for the latest job openings and general employment inquiries.

How does Nada give back?

Nada is a 1% for the Planet member which means 1% of revenue is donated to community partners per quarter. We are also a certified B-corporation and chose to work with carbon or climate neutral companies whenever possible. Our team also looks to source products from brands who are Certified Organic, Fair Trade Certified, Living Wage Employers, etc., but also make room for small suppliers who may be unable to obtain certification for whatever reason, but are growing or making responsibly and sustainably.