Can I come into the store just to pick up a couple items?

Our store is now open for in-store shopping and Nada Express Pick-up.

If you prefer Express Pick-up, please place an online order at www.nadagrocery.com and select "store pick-up" so it can be prepared by our staff. We can’t wait to say a socially distanced hello!

Please note: a minimum order of $50 is required for Express Pick-up.

What are your hours?

Our current hours are Our current hours are Monday to Friday 12pm - 7pm and Saturday and Sunday 10am - 7pm for in-store shopping and Nada Express Pick-up.

If you placed an order online for Nada Express Pick-up, you will receive an email confirmation telling you “Your Order is Ready”. Please wait until you receive an email confirmation before coming to pick it up at the store between 12pm - 7pm. Call us at 778-806-3783 to reach us in-store.

How does your in-store tare system work?

Yes! Please continue to drop by and donate your used (washed and clean!) containers and support our zero waste initiative.

To use our in-store tare system for your containers you can follow the steps below:

  • 1. Place empty container/bag on the scale
  • 2. Grab a smart tag
  • 3. Place and hold the tag next to the pointer
  • 4. Once the weight is stored, place the tag around your container
  • 5. repeat steps 1-4 for each container/bag you brought

For assistance don’t hesitate to reach out to our customer service team!

Are you still accepting used containers?

We are accepting upcycled container donations in store again!

Reminder: Upcycled container donations can be dropped off in store between 12 pm - 2 pm (weekdays) & 10 am - 12 pm (weekends). Please donate containers clean & with a fitting lid to be used over and over again.  

We can't thank you all enough for all the support with our upcycled container initiative since its launch.

How do I return containers and deposit jars?

You can return containers at the store anytime between 12pm - 2pm Monday to Sunday, or leave them outside your door on your next scheduled home delivery so our partners can pick them up! Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

For deposit jars returned during delivery, email us at delivery@nadagrocery.com or put it in your order notes and let us know what kind of jars and how many you’re returning. Please allow 48 hours for these return refunds to be processed.

If you have any other questions that weren’t answered here please feel free to reach out to us at justclick@nadagrocery.com!

How will deposit charges and returns work with online payments?

Our deposit system for bottles and jars will continue to function as normal. You can continue to bring in your deposit jars for a complete full cash refund or if you are shopping in store, have the amount deducted from your next purchase.

Deposit fees are always completely refundable and deposits may be returned between our opening hours of Monday-Friday 12pm – 2pm and Saturday-Sunday 10am-2pm. We recommend returning deposits when picking up your next order.

How do I change an online order that I already submitted?

If you need to add another item to an order that has already been submitted, you must place a completely new order. Alternatively, you can call our store and a member of our staff can help you add to or cancel your order.

We are currently in the process of creating a more streamlined re-ordering system. We really appreciate your patience with us during this process. Sign up for our newsletter to stay updated on new updates to our e-commerce system!

How is Nada maintaining best practices for sanitation during Covid-19?

All Nada team members continue to wear our masks, but you can be sure to know that we are smiling underneath! In return, we ask that all customers shopping in-store or picking up orders wear their mask too. We offer Nada Express Pick-up and carbon neutral home delivery for online orders and have implemented additional and extensive cleaning procedures to ensure our space is as clean as possible before serving you.

We ask that all customers use hand sanitizer upon entering and we’ve implemented a occupancy limit for in-store shopping

Is the cafe still selling pre-made meals?

For the time being, we’ve suspended most of our cafe offerings, such as pre-made meals. With that being said, you can still purchase select cafe items for take-out, such as our baked goods, and raw treats, as well as purchase or order Nada’s Own house-made products online or in-store. Additionally, drop by to grab our soup-in-a-jar or brownie-in-a-jar to enjoy some Nada at home!

Can you clarify why I am receiving multiple emails for my online order now you’ve switched to online payments?

If you’ve suddenly received more emails than usual… It is because we have updated our Order Fulfillment process and want to be as transparent as possible. When you place an online order you will receive the following:

  • Order Confirmation - Confirming your order has been received by our fulfillment team
  • Order Changes Update - If you have requested any changes after your order has been placed or an item you’ve ordered is currently out of stock you will be notified of these changes.
  • Order Fulfillment - When your order has been fulfilled you will receive an email indicating it is ready to pick up at our store location at 675 E Broadway between 12PM - 7PM.
  • Order Increase - If you have requested additional items to be added to your order you will receive an email asking for confirmation of the additional items and funds associated.
  • Gift Card - If you purchase a gift card online you will receive an email with your gift card code that can then be applied onto an online order.
How does Nada’s home delivery system work?

Place an order through our website like usual, then select the local delivery option. Each city in our delivery zone has a set day of the week for delivery.

Cutoff time is 12 AM (midnight) for next day delivery.

We pack your orders in upcycled boxes and packaging, and use donated ice packs to keep your items cool and fresh.

By working with electric vehicles, we ensure a carbon-neutral delivery experience!

What is the Current Delivery Range? You don’t deliver to my area, when/will you be expanding?

We currently deliver to communities throughout Vancouver, North Vancouver, West Vancouver, Burnaby, New Westminster, Coquitlam, Port Coquitlam, Port Moody, Richmond, Surrey and parts of Delta. We are working on expanding to more communities soon!

How much does delivery cost?

We offer FREE delivery on all online orders over $50.00! Orders under $50.00 cost $10.00.

When will my delivery arrive? What if I’m not home at that time?

Delivery windows are between 9am-9pm. We offer Vancouver-wide delivery 5 days a week. Other delivery days vary by location. See full schedule below.

Please leave delivery instructions in the checkout notes. For example, buzzer numbers or updated phone numbers necessary for delivery success.

The protocol for with our drivers & riders is to drop off the order even if you’re not home. If you foresee not being home during the delivery window, please let us know as soon as you can.

How do I return containers and deposit jars through delivery?

You can leave them outside your door on your next scheduled home delivery so our delivery drivers can pick them up!

For deposit jars returned during delivery, email us at delivery@nadagrocery.com or put it in your order notes and let us know what kind of jars and how many you’re returning. Please allow 48 hours for these return refunds to be processed.

Keep in mind we do not take egg cartons at this time and we only accept containers that are clean with matching lids.

Jobs/internships/volunteering?

We’re always on the lookout for new team members to join our team. Visit our hiring page for the latest job openings and general employment inquiries.

How does Nada give back?

Nada is a 1% for the Planet member which means 1% of revenue is donated to community partners per quarter. We are also a certified B-corporation and chose to work with carbon or climate neutral companies whenever possible. Our team also looks to source products from brands who are Certified Organic, Fair Trade Certified, Living Wage Employers, etc., but also make room for small suppliers who may be unable to obtain certification for whatever reason, but are growing or making responsibly and sustainably.