What is your Bring Your Own Container (BYOC) policy?

At Nada, we offer every one of our products unpackaged so that you can buy exactly what you need while wasting less. We encourage you to use your own containers, bags, or whatever else you have on hand to refill with food! Keeping our customers safe is our #1 priority; please ensure that whatever you bring is clean, dry, and easily labeled. If you forget your containers, we'll have our own products for purchase or free recycled and sanitized containers available too!

We are committed to working towards 100% package-free and work closely with our staff, suppliers, and customers to reduce waste - you won’t find any plastic bags, twist ties, or elastics here! However, due to Vancouver Coastal Health and Canadian Food Inspection Agency regulations, not every item can be 100% package-free; in these instances, you can be sure that we’ve chosen the best option available for both people & planet.

How do you source?

At Nada, we value knowing where our food comes from, all the way from farm to compost bin. Check out our sourcing criteria here and learn why we love to support small businesses, local producers, and organic growing practices. Want more info? Just ask! We know most of our suppliers personally & love sharing their stories.

How does Nada give back?

We’re all about community and giving back to those who are working with us to make our food system more just. We donate 1% of our profits to grassroots non-profit organizations with a focus on food education, food security, and marine & aquatic conservation Sign up for our newsletter to see who we're currently pairing with, and if you have an idea for a great organization we could partner with, we'd love to hear! We’re already on track to become a 1% for the Planet member and Canada’s first certified B-corp grocery store!

What is the zero waste movement & how do I get on board?

The Zero Waste Movement is a lifestyle that aims to produce as little trash as possible. In our fast-paced and consumption-based society this might sound easier said than done, but it’s easier than you think!

Everyone has different definitions of ‘zero waste’ and what that means to them, but in general, we believe in the 5 R’s:

  • Refuse what you don’t need
  • Reduce what you do
  • Reuse what you have
  • Recycle when you can can’t refuse, reduce, or reuse
  • Rot (i.e. compost) anything that’s left

The average Canadian produces nearly 5 lbs of trash per day, the majority of which ends up in landfills where it contributes to the production of methane gas (a potent greenhouse gas). Vancouverites also send 100,000 tons of food and packaging waste to landfill every year - that’s enough to fill BC Place nearly twice! We think it’s time to change this, which is where Nada comes in!

If you’re new the zero waste movement and are just starting your journey, we recommend starting small. Choosing small actions like swapping your plastic toothbrush for a compostable one or a disposable coffee cup for a reusable mug can have a huge collective impact.

We’re constantly trying to improve, but for us, this means reducing the waste of our entire operations to as close to zero as possible - including paperless receipts, reusable supplier packaging, and donating all surplus food.

We recommend tapping into your local online zero waste community, or starting your own! We facilitate Facebook groups across the country to help people get started on their zero waste journey. Click here for a list of resources in your area (link to a blog post with a list of all zero waste Facebook groups).

I have more questions.

Please reach out to our Loyalty Team here and let us know how we can make your day!